Refund Policy

F. CANCELLATION

Should you wish to cancel your booking you can do so by sending a request in writing by email. We will cancel your trip, however, we are unable to reimburse any component that is already booked and non-refundable. Below is the cancellation fee, which covers the administration time and effort involved in the cancellation of your reservation. These charges will be deducted from your booking fee and your refund will be issued from the remaining funds if applicable. If the cancellation is not for the whole party, then this may affect the cost per person and you will be liable to pay the increase. 

Days Prior to Departure | Cost for cancellation

50 Days +                    30% of Booking Cost

30 Days +                75% of Booking Cost

Anything Less Than 30 Days. 100% of Booking Cost

F1: If you have cancellation/travel insurance, you can always contact your insurance company to ask for reimbursement. We are more than happy to provide any documentation which they may require, in order to process the claim. 

F2: HalfTime Holidays will not provide a refund for any travel, hotel or ticket that has not been used as a result of you returning home early/cutting your trip short, not travelling, or being late for any part of your package which includes but is not exclusive to flights, hotel and match tickets.

F3: In the event that you or any member of your party does not travel on any outgoing or return flight which was booked by ourselves on your behalf you will not be eligible for a refund.

F4: Requests for refunds that occur on or after your scheduled outgoing travel date will be reviewed at HalfTime Holidays absolute discretion.

F5: Requests for any refunds that are for reasons other than a total cancellation of your package will be reviewed at HalfTime Holidays absolute discretion.

E4. CHANGES TO YOUR BOOKING

If you want to change the arrangements you have booked in any way, we will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time and to the transport provider’s terms and conditions. Please note there will be an administration fee of £50 per change for this service, plus any additional costs that are incurred as a result of the changes. If you are not satisfied with any aspect of your travel arrangements please complain as soon as possible to the relevant person (for example, the hotel management). If they cannot help, you must contact us on the telephone number supplied to you on your invoice/receipt and we will do everything reasonably possible to sort the problem out. If you are still not satisfied please write to our offices via email within 28 days of returning home. It is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly once your trip is over. While it may not always be possible to do so, should you wish to add a new member to your booking, we will request that you provide all the information required.